Resume

Onboarded new clients into the Tracelink drug serialization system, provided strategic guidance, and reduced connection establishment time by 50%. Oversaw pharmaceutical serialization data transmission, migrated clients from outdated platforms, and developed internal web applications. Coordinated new employee onboarding, engineered automation scripts, facilitated training sessions, and initiated an internal AI development program.

Planned, organized, designed, developed and implemented all company related software. Built custom CRM, Order, Inventory and Call Rep systems. Constructed a truck routing system with truck health and driver monitoring. Designed and implemented all database schemes, converted web applications to mobile platforms, and updated the business from UPC codes to QR codes for improved data transfer.

Oversaw a team of IT technicians/Engineers for computer, network and mobile repair. Supervised advanced repair of iOS and Android devices including screen replacements, data recovery and forensics. Provided onsite network support, collaborated with vendors, implemented quality assurance procedures, and developed training plans. Created processes to improve customer experience, and monitored feedback to identify areas for improvement.

Completed a bachelor's degree program specializing in Information Technology with a focus on artificial intelligence, gaining comprehensive knowledge in programming, algorithm design, machine learning principles, and AI applications for real-world problem solving.

Completed associate degree in Systems Administration with a minor in Business Management. Developed strong technical foundation in managing and configuring server systems, network infrastructure, and implementing security protocols for enterprise environments.

Earned associate degree in Network Engineering with a minor in Business Administration. Acquired comprehensive knowledge in designing, implementing, and troubleshooting computer networks, including routing, switching, and network security technologies.

Achieved associate degree in Computer Programming with a minor in Business Management. Mastered multiple programming languages and software development methodologies, database management systems, and web development technologies for creating efficient and robust applications.